I've found that the readings have become more and more interesting to me, in that they touch on a lot of the situations that I have been in. Offshore outsourcing being one. I see the practical application of this practice, yet my personal experience left a little to be desired. Perhaps that was because I was in a development role rather than customer service.
I have to go now and punch in the numbers which will allow me a little more time to work on my projects. Let's see... where did I put those numbers? Ah, yes...
4...8...15...16....23....42
